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One workflow. A clear path forward.
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Walk through the work.
Look at a recent example together: its sources, people, software and unresolved details. Decide whether there is a useful workflow to improve.
Draw the boundary.
Agree one result, the access it needs, human responsibilities and the situations it must stop for. Agree written scope before implementation.
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Use real examples.
Configure the agreed workflow and compare its behavior with ordinary inputs and exceptions. The owner checks the agreed acceptance examples.
Keep it useful.
Review real use and recurring exceptions. Agree support where ongoing care is useful; support terms and response hours are separate.
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